Refund Policy

At UK Soccer Shop, we are committed to providing our customers with a high-quality shopping experience. We understand that in some cases, you may need to return or exchange an item. Please read our refund policy below:

• Policy Changes
• UK Soccer Shop reserves the right to modify or update this refund policy at any time. Any changes will be communicated to customers via website notifications or email.

Refund Eligibility
Refunds will only be granted under the following conditions:

The item must be in its original, unused condition, with all original packaging and tags intact.

Return requests must be made within 30 days of the purchase date. Refunds for requests made after 30 days will not be processed.

Certain products, such as customized or personalized items (e.g., jerseys with names or numbers), are not eligible for returns or refunds.

Refund Processing Time
Once we receive your returned item and inspect it, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that the payment platform’s processing time may vary and typically takes 3-5 business days.

Shipping Fees
If the return is due to an error on our part (e.g., incorrect item shipped or defective item), we will cover the return shipping cost. In other cases, such as changing your mind or ordering the wrong size, the return shipping cost is the responsibility of the customer.

How to Request a Refund

Please contact our customer service at yunchengliu415@gmail.com with your order number, item details, and the reason for return.

We will provide you with the return address and a return label (if applicable).

Need help?

• Contact us at {email} for questions related to refunds and returns.